Return & Refund PolicyAt CYMBALS, we want our customers to have a smooth and reliable shopping experience. Please read our return and refund terms carefully before placing an order.
1. 7-Day Return PolicyWe accept eligible product return requests within 7 days from the date of delivery.To be eligible for a return, the product must:- Be unused and in its original condition.- Be returned with the original packaging.- Include all original accessories, manuals and other items supplied with the product.- Not be damaged due to misuse, negligence or improper handling.
2. Return RequestTo request a return, please contact us within 7 days of receiving your order through our Contact Us page.Please provide your:- Order number- Product name- Reason for return- Photos/videos of the product, if requiredOur team will review the request and confirm whether the product is eligible for return.
3. Damaged, Defective or Wrong ProductIf you receive a damaged, defective or incorrect product, please contact us as soon as possible after delivery with your order details and supporting photos/videos.After verification, we may arrange a replacement or return/refund as applicable.
4. Non-Returnable ProductsA return may not be accepted if:- The product has been used, damaged or modified by the customer.- Original packaging or accessories are missing.- The product is returned in an unacceptable condition.- The return request is made after the 7-day return period.
5. Refund PolicyOnce the returned product is received and inspected, we will determine whether it qualifies for a refund.For an approved return, the eligible product amount will be refunded to the original payment method, where applicable.Delivery ChargesThe ₹40 delivery charge is non-refundable and will not be included in the refund amount.For example, if a customer pays ₹299 for a product + ₹40 delivery charge (total ₹339), and the return is approved, the refundable amount will be ₹299, while the ₹40 delivery charge will not be refunded.
6. Return Shipping ChargesFor a customer-requested return, return shipping charges may be applicable depending on the reason for return and the return conditions.If the product received is wrong or defective, CYMBALS may arrange or bear the applicable return shipping cost after verification.
7. Refund ProcessingAfter we receive and inspect the returned product, an approved refund will be processed to the original payment method.The time taken for the refund to reflect in the customer’s account may depend on the payment provider or bank.
8. Contact UsFor return or refund requests, please contact us through the Contact Us section of our website.Website: www.cymbals.inCYMBALSMobile Accessories | Earbuds | Neckbands | Data Cables